Location: Chelmsford/ Cambridge Area Salary: Competitive Employment Type: Permanent
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Job purpose/ key responsibilities

  • Provision of field based service support for veterinary customers
    • Diagnosis and repair of all customer ultrasound (portable, static), X-ray and PACS Equipment within vet practices. Key suppliers are: GE/Sonosite/Mindray/Sound-Eklin/Sedecal/Cuattro.
    • Installation of new equipment including calibration / critical testing of generators within vet practices
    • Carry out routine planned maintenance servicing and working with the customer service team to ensure complete customer satisfaction
    • Working with suppliers (as level 3 support) to ensure all service calls are fully resolved in a timely and successful manner
    • Develop and enhance the BCF brand within the veterinary marketplace through providing exceptional service
    • BCF use sophisticated business management software to manage business operations and track service issues on all equipment, input to and management of this system is essential.
  • Participation in out of hours rota (1 week in 6)
  • Assist sales account managers with training and technical demonstrations as required.
  • Perform site assessments to ensure the smooth installation of BCF equipment at vet practices
  • We work as a team in our approach to customer issues and thus a willingness to work as part of a team of diagnostic engineering specialists is essential.
  • Weekend work might be required occasionally

Education/ experience

  • Previous diagnostic imaging field service experience is essential (Min 3 years)
  • Previous experience supporting 3D imaging (CT & MRI) is desirable but not essential
  • Knowledge of PACS Systems is desirable
  • Ideally HND / Degree qualified in Electrical Engineering
  • Strong understanding of X-ray and Ultrasound systems
  • Good troubleshooting techniques to a debug level
  • Solid understanding of computer networking

Competencies/ key characteristics

  • Willing to travel with occasional nights away.
  • Excellent communicator
  • Self-Starter
  • Ability to work to deadlines
  • Open and flexible approach
  • Ability to prioritise and multitask
  • Excellent communication skills

PACKAGE:
Competitive base salary and performance related bonus; Company car; Company Profit Scheme; Company Pension Scheme; Life Assurance Cover x 4 basic salary; Flexible Working Hours

Applications to [email protected]

Location: Chelmsford/ Cambridge Area Salary: Competitive Employment Type: Permanent
Contact us

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